Richard Safford Group designs and delivers secure, AI-ready solutions on Power Platform, Dynamics 365, and Azure—helping public-sector and enterprise teams modernize faster with less risk.
From legacy CRM and Scribe integrations to AI-powered digital services, we turn complex environments into connected platforms your teams actually enjoy using.
Expertise across:
Power Platform & Dataverse Dynamics 365 Sales & Service Azure & M365 Integration Scribe / SQL Data Pipelines AI & Copilot ReadinessWe help organizations modernize critical processes on the Microsoft stack—combining architecture, engineering, and analytics to deliver secure, scalable solutions that last.
Re-platform legacy CRM, Access, and line-of-business apps onto Power Platform, model-driven apps, and Azure with minimal disruption and maximum reuse of what already works.
Legacy CRM 4.0 → D365 GCC & GCCHDesign, build, and govern model-driven and canvas apps, Power Pages portals, and Dynamics 365 Sales/Customer Service with strong ALM and environment strategy.
Canvas & model-driven Power PagesConnect on-premise and cloud data with Scribe, SQL, and Azure services; deliver analytics in Power BI that leadership and front-line teams can trust.
Scribe Tibco SQL / Power BIArchitect Microsoft Cloud solutions that respect regulatory constraints—including GCC / GCCH, SORN, records management, and Zero Trust principles.
Zero Trust GovernanceIdentify high-value AI use cases, prepare your data and security posture, and deliver copilots, chatbots, and intelligent routing that actually support your people.
GenAI / Copilot ML-powered workflowsTailored training, documentation, and coaching for admins, power users, and business leaders to ensure your solutions stick beyond go-live.
Power users Change managementPrescriptive, time-boxed engagements that move you from planning to working software—fast. Each accelerator includes a clear backlog, architecture blueprint, and enablement plan.
Untangle Microsoft licensing, reduce overlap, and design a roadmap to shift spend from redundant tools into innovation and data.
Outcome: Lower total cost of ownership and clearer licensing strategy.Establish environments, security, DLP, and ALM so Power Apps, Power Automate, and Power Pages can scale safely across your org.
Outcome: A governed platform instead of a “wild west” of apps.Rapidly deploy Dynamics 365 / model-driven case management, routing, and dashboards— tuned for public sector and regulated industries.
Outcome: Standardized queues, SLAs, and reporting from day one.Assess your data, security, and processes; identify AI scenarios; and launch a pilot Copilot or chatbot with measurable success metrics.
Outcome: Practical AI that’s safe, compliant, and useful.We meet you where you are—whether that’s a legacy CRM farm running on-prem, a complex Scribe integration, or a green-field AI initiative—and turn it into a cohesive Microsoft Cloud platform.
Permitting and licensing portals, digital intake, and case management built with Power Pages, Power Apps, and Dynamics—aligned to agency policy and records requirements.
End-to-end modernization from Dynamics CRM 4.0 / 2011 / 2016 to Dynamics 365 with full data migration, POA mapping, and coexistence where needed.
Canvas apps and mobile-ready experiences for inspections, logistics, ticketing, and inventory—complete with offline support and role-based security.
Integrated data pipelines, cleansed master data, and Power BI dashboards for leadership, operations, and finance—built on SQL and Azure data services.
Our projects span legacy CRM, complex integrations, GCC/GCCH deployments, and advanced analytics. Here are a few representative examples of the impact we’ve delivered.
Migrated Dynamics CRM 4.0 to CRM 2015 and ultimately to CRM 2016 with full data migration, advanced POA permission mapping, and asynchronous process tuning. Delivered compatibility across legacy AD tenants and unsupported components while keeping the business online through a multi-phase program.
For a major enterprise program, we redesigned CRM processes, reporting, and workflows guided by ITIL practices. Within one year, SLA compliance jumped from 38% to 99%, earning direct offers from the prime contractor and setting a new bar for support quality.
Led integration of advanced CRM and Power Platform solutions across GCC and GCCH tenants, including GAC deployments, beta testing new platform features, and navigating complex AD and identity topologies—all while maintaining compliance and stability for federal and commercial clients.
Designed a full .NET-based reporting solution with advanced sales and inventory analytics, paginated exports to Excel/Word, and cross-platform Xamarin support. The patterns from this solution now inform modern Power Apps and Power BI implementations for current clients.