Legacy CRM migration & integration
Migrated Dynamics CRM 4.0 through later versions with data migration, POA permission mapping, asynchronous process tuning, and integration recovery.
Read the full story Enterprise AI • Power Platform • Microsoft Cloud Consulting
Modern Microsoft solutions for real-world, regulated work.
Richard Safford Group designs and delivers secure, AI-ready solutions on Power Platform, Dynamics 365, Dataverse, and Azure—helping public-sector and enterprise teams modernize faster with less risk.
From legacy CRM and Scribe/TIBCO integrations to AI-powered digital services, we turn complex environments into connected platforms your teams actually enjoy using — and make your Microsoft investment work harder.
What we deliver
25+ yrs
Enterprise architecture and Microsoft delivery
99% SLA
Support turnaround and recovery experience
Expertise across:
Power Platform & Dataverse Dynamics 365 Sales & Service Azure & M365 Integration Scribe / SQL / Oracle Pipelines AI, Copilot & RAG Readiness25+
Years across enterprise architecture, CRM, data, and Microsoft delivery
50+
Power Platform, Dynamics, portal, automation, and analytics patterns delivered
100%
Focused on measurable business outcomes and maintainable solutions
What we do
Microsoft expertise, end to end
We help organizations modernize critical processes on the Microsoft stack—combining architecture, engineering, analytics, and adoption to deliver secure, scalable solutions that last.
IT & application modernization
Re-platform legacy CRM, Access, Oracle/SQL-backed apps, and custom .NET solutions onto Power Platform, Dataverse, Dynamics 365, and Azure.
Legacy CRM → D365GCC / GCC HighPower Platform & Dynamics 365
Design, build, and govern model-driven apps, canvas apps, Power Pages portals, and Dynamics 365 workloads with strong ALM and environment strategy.
Canvas & model-drivenPower PagesData integration & analytics
Connect on-premise and cloud data with Scribe/TIBCO, SQL, Oracle, APIs, SharePoint, and Azure services; deliver analytics leadership can trust.
Scribe/TIBCOPower BISecurity, compliance & governance
Architect Microsoft Cloud solutions that respect regulatory constraints including GCC/GCCH, SORN-aware patterns, auditability, DLP, and Zero Trust principles.
Zero TrustGovernanceAI, Copilot & advanced automation
Identify practical AI use cases, prepare data and security posture, and deliver copilots, chatbots, triage flows, and governed RAG strategies.
GenAI / CopilotRAG readinessTraining, enablement & adoption
Tailored training, documentation, office hours, and coaching for admins, power users, and business leaders so solutions stick beyond go-live.
EnablementChange managementMove faster
Solution accelerators
Prescriptive, time-boxed engagements that move you from planning to working software—fast.
Licensing & cost optimization
Untangle Microsoft licensing, reduce overlap, and shift spend from redundant tools into innovation and data.
Outcome: Lower total cost of ownership and clearer platform strategy.Power Platform governance
Establish environments, security, DLP, and ALM so Power Platform can scale safely across your org.
Outcome: A governed platform instead of a wild west of apps.Customer & constituent service
Rapidly deploy Dynamics 365 or model-driven case management, routing, SLAs, and dashboards.
Outcome: Standardized queues, SLAs, and reporting from day one.AI & Copilot readiness
Assess data, security, and processes; identify AI scenarios; and launch a pilot with success metrics.
Outcome: Practical AI that is safe, compliant, and useful.Enterprise outcomes
Enterprise-grade solutions
Whether you have a legacy CRM farm, a complex integration, a GCC/GCCH workload, or a green-field AI initiative, we turn it into a cohesive Microsoft Cloud platform.
Public sector digital services
Permitting, licensing, donation vetting, digital intake, and case management with Power Pages, Power Apps, Dataverse, and Dynamics.
Enterprise CRM modernization
End-to-end modernization from legacy Dynamics CRM to Dynamics 365 with data migration, POA mapping, integration recovery, and coexistence.
Field & operations apps
Canvas apps and mobile-ready experiences for inspections, ticketing, logistics, inventory, and operational workflows.
Data & analytics fabric
Integrated data pipelines, cleansed master data, and Power BI dashboards built on SQL, Azure, Dataverse, and trusted source systems.
Delivery proof
Featured success stories
A snapshot of representative work across legacy modernization, federal Power Platform, integration recovery, and advanced analytics.
Support SLA from 38% to 99%
Redesigned CRM processes, reporting, and workflows to transform struggling support operations into a high-performing, measurable function.
Learn moreNPS / DOI platform delivery
Delivered secure Power Platform ecosystems spanning Power Pages, model-driven apps, workflow orchestration, Dataverse security, and reporting.
Explore this storyAI-ready architecture roadmaps
Developed AI/Copilot and RAG roadmaps for semantic retrieval, document classification readiness, triage, routing, and human-in-the-loop governance.
Book advisoryInteractive decision center
Give every visitor a useful takeaway before they leave
Explore enriched perspectives, run a quick modernization diagnostic, copy a takeaway, or download a starter brief. Each card opens a deeper perspective with practical checklists and planning artifacts.
AI workflow readiness
Find a practical, governed AI use case that supports real users instead of demo theater.
Open perspectiveERP + CRM integration
Clarify what SAP, Salesforce, Oracle, Microsoft, and legacy apps should own and share.
Open perspectiveGovernance operating model
Scale Power Platform and automation without creating unmanaged production risk.
Open perspectiveProject rescue
Stabilize delivery, cut through noise, and create a practical executive recovery path.
Open perspective